Our Austrian client is one of the market leaders in Drive technology. We are looking for a Technical Customer Support Team Lead to join their team.
Technical Customer Support Team Lead Hungary (f/m/d)
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Key Responsibilities:
- Develop and implement the Technical Support strategy and business plan
- Lead and inspire the Customer Support team of 4
- Reports to CEO
- Support sales operations from technical aspect, including product information, transactions, inquiries, order tracking, and customer communications
- Manage appr. 3M € turnover
- Mentor, train, and develop staff
- Set performance goals and conduct reviews
- Resolve customer complaints and issues
- Build and maintain customer relationships and ensure high customer satisfaction
- Maintain knowledge of products and services
- Liaise engineering product management team in the HQ
- Perform other duties as assigned
Requirements:
- Technical qualification
- 4-5 years’ experience working in technical support field e.g. Technical Customer Service or Application Engineering, Technical Sales, Maintenance
- High knowledge in drive, gearbox, or automation technology
- Proficient in Hungarian and English, German is a plus
- Strong Mechanical aptitude
- Residence in the Budapest area
What we offer:
- attractive salary
- stable, family sized work environment
If interested, please send your updated resume in English / German.
